National Commissioner Service Plan
The Heart of America Council Commissioner Corps prides itself on exceptional service to our Districts and Units. Our Commissioners follow the National Commissioners’ Service Plan:
- Supporting unit growth and retention through the Journey to Excellence.
- Contacting units and capturing in commissioner tools their strengths. needs, and a unit service plan that enables continuing improvement.
- Linking unit needs to District Operating Committee and other resources..
- Supporting timely unit, district and council charter renewals.
- Supporting unit leaders by delivering effective roundtables that provide program ideas, relationship development, and timely communication.
HEART OF AMERICA COUNCIL, BOY SCOUTS OF AMERICA
COUNCIL COMMISSIONER’S VISION STATEMENT JANUARY 2018
Robert Kline, Commissioner
Our primary mission as Commissioners is helping Scout units succeed. Commissioners coach and consult with adult leaders of Cub Scout Packs, Boy Scout Troops, Venturing Crews, and Exploring Posts. Commissioners help maintain the standards of The Boy Scouts of America.
National Retention Mission Statement: The retention mission of the Commissioner Corps is best achieved by providing an adequate number of trained Unit Commissioners who visit their assigned units and help the units provide the best possible program.
Unit Commissioners will focus on the following four primary areas:
- Supporting unit growth in the Journey to Excellence (JTE) criteria. JTE measures performance characteristics that unlock the door to a successful and sustainable unit. We should analyze the unit’s program and identify JTE areas where help is needed to move the unit to a higher level of JTE success and sustainability. This is best accomplished using the detailed unit assessment, which is part of Commissioner Tools, to help units establish a unit service plan.
- Linking district committee resources to the unit. We will support the district committee’s as they deliver a “catalog of services” to support the specific JTE elements needed for a particular unit’s health and success. 75 percent of our units will achieve Bronze, Silver or Gold.
- Contact assigned units at least six times per year; completing at least two detailed assessments each year for each assigned unit; and logging these contacts in Commissioner Tools. Our core task remains contacting units to accomplish our primary mission. Imputing monthly contacts in Commissioner Tools feeds critical information to the district committee to help link resources to the unit. Six recorded contacts per unit is the minimum required. Commissioners set the example and should attempt to contact each assigned unit at least one time per month, by telephone, email, text, or in-person. Each District Commissioner will also directly contact each unit Key 3 in his or her district at least once each month by emailing the District Commissioner Minute. The District Commissioner Minute will provide the unit Key 3 a brief discussion or description of a topic that is relevant and timely.
- Supporting on-time charter renewal. Unit commissioners are responsible to ensure each assigned unit renews its charter on-time. The commissioner’s primary focus is the retention of the unit and the youth membership it serves.
Assistant Council Commissioners, District Commissioners, and Assistant District Commissioners will implement the following best practices to fulfill the National Retention Mission Statement and in support of our Unit Commissioners:
- Every Unit must be assigned a Unit Commissioner. The District Commissioners will ensure that every unit in their districts has been assigned a Unit Commissioner and that the assignment is entered in Commissioner Tools, thus the unit Key 3 will have accurate contact information for the assigned Unit Commissioner.
- Tiger Cub Mentor. Each District Commissioner will recruit and train one Assistant District Commissioner with recent Tiger Cub experience to serve as the district Tiger Cub Mentor, who will be available to coach and consult all Tiger Cub den leaders in the district. The District Commissioner will ensure that the contact information for each Tiger Cub Mentor Assistant District Commissioner is communicated to the Assistant Council Commissioner for Cub Program.
- New Member Coordinator. The District Commissioner will encourage all of the units in their district to recruit at least one ‘New Member Coordinator’. The duties of the New Member Coordinator are to: 1) coordinate new unit recruitment; 2) share the benefits of Scouting with new Scouts and families; 3) assist new families in getting into the new program and making them feel welcome; 4) build relationships with new Scout families.
- Unit Commissioner Training and Continuing Education Plan. Continued education is essential to the competency and effectiveness of our Commissioners. The District Commissioner will provide monthly continuing education to their Unit Commissioners. They will also encourage the Unit Commissioners to attend the Commissioner College no less than once every two years and that each Commissioner has the necessary basic and other training for the position to which he or she is assigned.
- Commissioner Evaluation and Assignment Program. The units we serve deserve the best Unit Commissioner. District Commissioners will ensure that every Commissioner is assessed annually and counseled semiannually on areas for improvement.
- Webelos to Scout Transition. All youth in the Heart of America Council (HOAC) should have the opportunity to benefit from Scouting. The transition from Cub Scouts to Boy Scouts is when we lose a large percentage of our Webelos Scouts. Our Unit Commissioners will work closely with Cub Scout Packs and Boy Troops to see that Webelos scouts have ever opportunity to join a Boy Scout Troop. Our Commissioners will work with the unit leaders to ensure that they have all the resources and contact information necessary to accomplish this task. Webelos leaders and the Unit Key 3 should be given the link to the Councils ‘Recruiting Guide – Webelos-to-Scout Transition’ which is located at: https://www.scouting.org/filestore/membership/pdf/Webelos_to_Scout.pdf
- Commissioner Annual Service Plan. We must have a plan to succeed in our mission to help units succeed. We will continue to develop our use of the Commissioner Annual Service Plan to support units, improve units’ JTE scores and help units succeed. The Commissioner Annual Service Plan also provides all Commissioners a ready reference of important events, activities and news. Updated plans for the next three months will be distributed to the District Commissioners in the last week of each month. The District Commissioners will provide an electronic copy of the plan to each Commissioner in the District and the plan will be reviewed at each District Commissioner meeting.
- Unit Contacts and Commissioner Tools. District Commissioners will ensure that every unit receives at least six visits from the assigned Unit Commissioner annually and at least two of these will be detailed unit assessments and that each of these contacts will be recorded using Commissioner Tools.
- Charter Renewal (Recharter). We will analyze the recharter process and develop new methods to ensure on-time recharter for at least 95% of our units, recognizing that the loss of even one unit is too many.
- Roundtable. The monthly district roundtable is an opportunity for unit leaders to learn and share ideas. It is an opportunity to connect and collaborate with other unit leaders and to develop friendships and mutual support among unit leaders. The Assistant Council Commissioners for Roundtable Service will identify best practices; develop a plan for Roundtable improvement to be implemented as necessary during the year. The district Roundtable Commissioners will take attendance and report this information to the District Commissioner who will share this with the Unit Commissioners. The Unit Commissioners will contact those units who do not have leaders in attendance at the Monthly Roundtable meetings and encourage them to attend.
- Service Excellence. We will develop a program to recognize excellence in service by Commissioners. All Unit Commissioners will also be encouraged to complete the requirements for the Commissioner ‘Arrowhead Honor’, the Commissioner ‘Key’ and the Commissioner ‘Award of Excellence in Unit Service’.
- Council Commissioner Meetings. Council Commissioner Meetings will be more productive with increased time for collaboration, training and problem solving. Commissioners are requested to wear a proper field uniform at all meetings to demonstrate their commitment to Scouting. Topics of meetings are subject to change at the request of the group and direction of the Council Commissioner.